FAQs

1. Who is Van Mode Tours | Experiences?

Van Mode Tours | Experiences is a Portuguese tour company that offers private, personalized tours throughout Portugal. We focus on creating unique travel experiences filled with adventure and learning, tailored to your preferences and needs.

2. What types of tours do you offer?

We offer a variety of tours including cultural, historical, adventure, and customized tours throughout Portugal.

3. How can I book a tour?

You can book directly through our website, by Whatsapp, by email or via our partners on GetYourGuide, Viator or Klook.

4. What is your cancellation policy?

Cancellations made 48 hours before the tour are eligible for a full refund. Cancellations within 48 hours are non-refundable.

5. Are the tours suitable for children?

Yes, we offer family-friendly tours suitable for children of all ages.

6. What languages are the tours conducted in?

Our tours are conducted in English, Spanish and Portuguese. Other languages may be available upon request.

7. Do you offer private tours?

We place a high value on the overall experience, which is why all our tours are private and 100% flexible. We advise our clients, but they ultimately decide their own itinerary

8. How do I contact you for special requests?

You can contact us via email, phone, or through the contact form on our website for any special requests or questions.

9. What should I bring on the tour?

We recommend bringing comfortable clothing, walking shoes, a hat, sunscreen, and a water bottle. Specific requirements will be mentioned in the tour details.

10. How do I get to the meeting point?

As all our tours are private, you choose your meeting point in Lisbon, Cascais, or Sintra. Our clients typically prefer to select their accommodation’s front door as the meeting point.

11. Do you accommodate dietary restrictions?

Yes, please inform us of any dietary restrictions at the time of booking, and we will do our best to accommodate them.

12. Are your tours accessible for people with disabilities?

We strive to make our tours accessible. Please contact us with specific needs, and we will work to accommodate them.

13. What forms of payment do you accept?

We accept major credit cards for bookings made through our website. For bookings made via email or WhatsApp, you can pay by cash on the day or via bank transfer.

14. What is the group size for your tours?

Our tours accommodate up to 7 people per van. If your group has more than 7 people, please contact us. We are flexible and will do our best to accommodate your needs.

15. Can I make changes to my booking?

Changes can be made up to 48 hours before the tour, subject to availability. Contact us to make changes.

16. What happens if a tour is canceled by the company?

In the rare event that we need to cancel a tour, you will be offered a full refund or the option to reschedule.

17. Are tips included in the tour price?

Tips are not included and are at your discretion based on your satisfaction with the service.

18. How can I provide feedback about my tour experience?

We welcome your feedback! You can leave reviews on our website, Google Reviews, TripAdvisor or contact us directly via email or phone.